Right of rescission
Our policy last 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Before sending your item, please request a RMA (Return Merchandise Authorization) When contacting us with an issue, please be sure to include photos for our reference.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We only accept returns with a tracking number.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back until we authorize it.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info(at)hfg-na.com and we will provide you with further information.
To return your product, you should FIRST contact firstname.lastname@example.org request the RMA. Our return address is:
HFG handtools trade
Lise-Meitner-Str. 14 - 16
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.